REFUND POLICY

Refund & Cancellation Policy

Last Updated: September 6, 2026 | Techverse Academy and Digital Store

At Techverse Academy and Digital Store ("TADS"), we are committed to providing top-quality digital educational courses, resource libraries, and automation tools. Please read our refund and cancellation terms below.

1. Digital Products Policy

Due to the immediate, downloadable nature of digital goods (e-books, video tutorials, Google Drive cloud libraries, and JSON templates), once digital access has been granted and links dispatched to your screen or email address, orders are generally considered fulfilled.

2. Replacement & Access Assurance Guarantee

If you experience any technical difficulty accessing your files, please contact us immediately. We guarantee:

• Broken Link Replacement: If any Google Drive link or download portal becomes inaccessible, our technical support team will provide a refreshed mirror link within 24 hours.
• Corrupted File Re-dispatch: If any zip or video file is corrupted during download, we will re-send alternative high-speed mirrors.
• Email Delivery Assistance: If your order confirmation email landed in spam or was misdirected, our support team will manually verify and grant instant access to your account.

3. Eligible Refund Scenarios

We process full refunds in the following verified cases:

• Duplicate Payment: If you were charged twice for the same transaction due to a network glitch, the duplicate amount will be refunded automatically within 5–7 business days to your original payment method.
• Unfulfillable Orders: If we are completely unable to provide the digital access link due to an irrecoverable technical failure on our end.

4. Non-Refundable Situations

• Change of mind after files have already been accessed or downloaded.
• Inability to run software due to customer hardware or third-party operating system incompatibility where minimum requirements are standard.

5. How to Request Support or Refund

To request assistance or report a transaction issue, please reach out with your Order ID (e.g. ORD-XXXXXXXX-XXXXXX) and payment receipt screenshot to:

Techverse Academy and Digital Store Support
Email: contact@techverseit.in
Response Time: Typically within 15–30 minutes during business hours.